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Thank you for sharing your detailed experience, even though parts of it have raised understandable concerns. It was withdrawn 11th Jan.I have alot or withdrawal. Your reply below 👇 I am now in contact with a VIP Manager (Adrian)The reply is very polite but we seem to still be waiting on withdrawal of £1000 (still pending) it’s now 13th Jan. We understand that frustration can arise from disappointing experiences. We understand how sensitive matters related to account closure and responsible gambling can be. We are sorry to hear that the account closure process has caused frustration and that your request did not feel respected.

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Your feedback is acknowledged as part of the overall user experience. Game results operate according to predefined systems, and individual experiences can vary significantly. Thank you for sharing your experience, even though it has clearly led to disappointment and loss of trust. Your feedback highlights how important respectful communication is for users. We are sorry to hear that your long-term play and the outcome you described led to such disappointment.

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